Legal
Refund & cancellation policy
How deposits, cancellations and re-do requests work.
Payment
Payment is due when your vehicle is returned to you, unless we have agreed otherwise in writing. Prices shown online are starting prices and are confirmed after we inspect the vehicle, so you always know the final price before work begins.
Deposits
Some appointments — larger jobs, ceramic coatings and multi-day bookings — require a deposit to reserve your time and materials. Deposits are applied to your final invoice. A deposit is refundable if you cancel at least 24 hours before your appointment, and becomes nonrefundable inside 24 hours or once materials have been opened for your vehicle.
Cancellations and rescheduling
You can cancel or reschedule at no charge with at least 24 hours' notice by calling or emailing us. Late cancellations and no-shows may forfeit the deposit, and repeated no-shows may require a deposit on future bookings.
If we cancel
If we have to cancel or reschedule your appointment for any reason, including weather, equipment or staffing, you may choose a new date or receive a full refund of any deposit paid.
Not happy with the work
Completed detailing services are not refundable, because the labor has already been performed. Instead, tell us within 48 hours of pickup and bring the vehicle back — we will re-clean or correct the specific area at no charge. If we cannot make it right, we will discuss a fair partial refund with you directly.
What is not covered
Refunds do not cover pre-existing damage, wear, stains, odors, etching or defects that cannot be removed, normal re-soiling after service, or results affected by how the vehicle is used or washed after pickup.
How to request a refund
Email Motorshinegarage@gmail.com or call (732) 552-6652 with your name, appointment date and vehicle. We respond to refund requests within 5 business days, and approved refunds are issued to the original payment method within 10 business days.